Account Deletion Request

Understanding Your Data with Bhakti5.com

Before proceeding with an account deletion request, it's important to understand what data we collect and how our service works:

What We Do Store

• User Location Profiles: We maintain a simple user database (without passwords) that stores your timezone and city information when you provide your city name
• Reminder Preferences: We store your personalized reminder settings for fasting, festivals, and other spiritual practices
• Temporary Message Context: We cache your last 2 messages for 24 hours to maintain conversation context for follow-up questions

What We Don't Store

• No Passwords: Our user database does not contain passwords or authentication credentials
• No Permanent Chat History: We do not archive or permanently store your conversations beyond the 24-hour temporary cache
• No Personal Identifiers: We don't collect or store names, email addresses, or phone numbers beyond what's necessary for service functionality
• No Group Chat Data: We currently do not support group chats, but may introduce this feature in the future based on user feedback

Data We Collect and Store

To provide accurate spiritual timing services, we collect and store:

• Location Data: Your timezone and city information stored in our user database for accurate astronomical calculations
• Reminder Settings: Your personalized reminder preferences for fasting, festivals, and spiritual observances
• Conversation Context: Your last 2 messages cached for 24 hours to maintain conversation flow and understand follow-up questions

This data is stored securely and used solely for service functionality. Message cache is automatically deleted after 24 hours.

When You Might Need Account Deletion

You may want to request account deletion in the following scenarios:

• If you believe we have inadvertently collected personal information about you
• If you have concerns about any data that might be associated with your WhatsApp number
• If you want to ensure complete removal from any potential future data collection
• If you have used any premium or special services that might have involved data collection
• For peace of mind and to exercise your privacy rights

How to Request Account Deletion

What Happens After Deletion

Once we process your deletion request:

• Profile Removal: Your user profile containing timezone, city data, and reminder preferences is immediately deleted from our database
• Message Cache Cleared: Any cached messages (last 2 messages) are immediately purged from our systems
• Service Access: You can still use our chatbot service, but you'll need to provide your city information again for location-based features
• No Data Recovery: Deleted location profiles and cached messages cannot be recovered
• Complete Removal: We ensure no data is retained in any third-party services we may use

Our Commitment to Your Privacy

Privacy-by-Design Approach

Our service is built with privacy as a fundamental principle:

• Minimal Collection: We collect only essential data (location for calculations, temporary context for conversation flow)
• Purpose-Limited Profiles: User profiles contain only location data necessary for astronomical calculations
• Temporary Context Only: Message history is limited to 24-hour context caching, not permanent storage
• Functional Data Only: All stored data serves specific service functions, not tracking or profiling

Continuous Privacy Protection

• Regular Audits: We regularly audit our systems to ensure no unintended data collection occurs
• Secure Infrastructure: All temporary data processing happens on secure, encrypted systems
• Staff Training: Our team is trained on privacy-first principles and data minimization
• Compliance Monitoring: We continuously monitor compliance with international privacy regulations

Your Rights and Our Responsibilities

Your Privacy Rights

• Right to Know: You have the right to know what data we collect (which is minimal)
• Right to Delete: You have the right to request deletion of any potential data
• Right to Opt-out: You can stop using our service at any time
• Right to Transparency: We provide clear information about our data practices

Our Responsibilities

• Prompt Response: We respond to all privacy requests within 48 hours
• Complete Deletion: When requested, we ensure complete removal of any associated data
• Transparency: We maintain clear and honest communication about our data practices
• Continuous Improvement: We continuously improve our privacy protections

Contact Information

For any questions about account deletion, privacy concerns, or our data practices:

Our team is dedicated to protecting your privacy and ensuring your spiritual journey remains private and secure. We're here to address any concerns and provide complete transparency about our data handling practices.