At Bhakti5.com, we are committed to protecting your privacy and maintaining your trust. We do not collect, store, or process any personally identifiable information (PII) from our users.
This Privacy Policy explains how we handle information when you use our WhatsApp chatbot service for Hindu spirituality and festival information. Our approach is built on the principles of minimal data collection, transparency, and respect for user privacy.
Information We DO Collect
To provide accurate spiritual timing services, we collect minimal, essential information:
User Profile Data: We maintain a simple user database (without passwords) that stores your timezone and city information when you provide your city name. This is essential for calculating accurate sun, moon, and planetary positions for your location.
Reminder Preferences: When you set up personalized reminders for fasting, festivals, or other spiritual practices, we store your reminder preferences to send you timely notifications.
Temporary Message Context: We cache your last 2 messages for 24 hours to maintain conversation context, allowing us to understand follow-up questions. These are automatically deleted after 24 hours.
Information We Do NOT Collect
We want to be absolutely clear about what we do not collect or store:
Personal Identifiers: We do not collect names, email addresses, or any other personal identifiers beyond what's necessary for our service
Location Data: We store your timezone and city information in a simple user database (without passwords) when you provide your city name. This information is essential for accurately calculating sun, moon, and planetary positions as seen from your location for our spiritual timing services.
Conversation History: We do not archive or permanently store your chat conversations. However, we temporarily cache your last 2 messages for 24 hours to maintain conversation context (for example, if you ask a follow-up question, we need to remember your previous question).
Device Information: We do not collect device IDs, IP addresses, or any technical identifiers
Usage Patterns: We do not track your usage patterns, preferences, or behavioral data beyond the temporary message context
Contact Lists: We do not access or store your WhatsApp contacts or any other contact information
Media Files: We do not collect, store, or access any photos, videos, or documents you may send
Permanent Chat History: We do not archive or permanently store your conversations beyond the 24-hour temporary cache
How Our Service Works
Our WhatsApp chatbot operates on a simple, privacy-first model:
Minimal User Profiles: We maintain only essential location and timezone data to provide accurate spiritual timing calculations
Real-time Processing: Your questions are processed in real-time with only temporary context caching (last 2 messages for 24 hours)
Limited Data Retention: Message context is automatically deleted after 24 hours, and location data is only stored for service functionality
Purpose-Limited Collection: All data collected serves specific functional purposes (location for calculations, message context for conversation flow)
Third-Party Services
WhatsApp Integration
Our service operates through WhatsApp's platform. Please note:
WhatsApp has its own privacy policy and data handling practices
We do not have access to your WhatsApp account information or contacts
Our chatbot only responds to direct messages sent to our service number
Group Chat Limitation: We currently do not support group chats, but may introduce this feature in the future based on user feedback
We recommend reviewing WhatsApp's privacy policy for their data practices
No Analytics or Tracking
Unlike many online services, we do not use:
Google Analytics or similar tracking services
Social media pixels or tracking cookies
Third-party advertising networks
User behavior tracking tools
Advertising and Marketing
We do not serve personalized advertisements or engage in targeted marketing based on user data.
No Personalized Ads: We do not display personalized advertisements based on your interests, behavior, or any collected data
No Ad Tracking: We do not participate in advertising networks that track users across websites or services
No Marketing Profiles: We do not create marketing profiles or segment users for advertising purposes
No Data Sales: We do not sell, rent, or share any user information with advertisers or marketing companies
GDPR Compliance (European Users)
For users in the European Union, we ensure full compliance with the General Data Protection Regulation (GDPR):
Legal Basis for Processing
Our data processing is based on:
Legitimate Interest: Processing location data to provide accurate spiritual timing services
Consent: You voluntarily provide city information for service enhancement
Service Provision: Temporary message caching to maintain conversation context
Your Rights Under GDPR
Right to Access: You can request information about the location and timezone data we store for your account
Right to Rectification: You can update your city/location information at any time through our service
Right to Erasure: You can request complete deletion of your user profile and any associated data
Right to Data Portability: You can request your stored location and timezone data in a portable format
Right to Object: You can object to processing and request account deletion at any time
Data Protection Officer
For GDPR-related inquiries and data protection concerns, please contact our privacy team at contact@bhakti5.com.
CCPA Compliance (California Users)
For California residents, we comply with the California Consumer Privacy Act (CCPA):
Limited Personal Information Collection: We collect minimal location data (city, timezone, coordinates) as defined by CCPA for service functionality
No Sale of Information: We do not sell personal information to third parties
No Discrimination: We do not discriminate against users based on privacy choices
Transparency: This privacy policy serves as our transparent disclosure of data practices
International Data Transfers
Since we do not collect or store personal data, there are no international data transfers to be concerned about. Our service operates with a privacy-by-design approach that eliminates the need for data transfers or cross-border data processing.
Data Security
While we don't store personal data, we maintain robust security practices:
Secure Communications: All interactions with our chatbot use encrypted channels
No Data Storage: The absence of data storage eliminates most security risks
Regular Security Reviews: We regularly review our systems to ensure continued privacy protection
Minimal Access: Our technical systems are designed with minimal access principles
Children's Privacy
Our service is appropriate for all ages, including children under 13. Since we do not collect any personal information, there are no special considerations for children's data under COPPA (Children's Online Privacy Protection Act) or similar regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Since we don't collect contact information, we cannot notify users directly of changes. We encourage you to review this policy periodically.
Data Deletion Requests
You have the right to request deletion of any and all of your information stored in our systems.
To request complete deletion of your data:
Send an email to contact@bhakti5.com with the subject "Data Deletion Request"
Include your WhatsApp number used with our service
We will process your request within 48 hours
You will receive confirmation once deletion is complete
This will remove your user profile (timezone and city information), reminder preferences, and any cached message context from our systems.
Contact Us
If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, please contact us:
Email: contact@bhakti5.com
We are committed to addressing any privacy concerns promptly and transparently.
Conclusion
At Bhakti5.com, privacy is not an afterthought—it's built into the foundation of our service. By choosing not to collect personal data, we eliminate most privacy risks and ensure that your spiritual journey remains private and secure.
We believe that accessing spiritual guidance and information about Hindu festivals and traditions should not come at the cost of your privacy. Our commitment to privacy-by-design ensures that you can use our service with complete peace of mind.
